Privacy Policy

1. Introduction

ZINFI Technologies, Inc. ("ZINFI", "we", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our help portal and related services.

2. Information we collect

• Account information — name, email, organization, and role when you sign in.
• Usage data — pages viewed, search queries, AI chat interactions, device and browser information.
• Cookies and similar technologies — see our Cookie Policy.

3. How we use information

• To operate, secure, and improve the help portal.
• To answer your questions, including via AI-powered chat.
• To analyze usage, troubleshoot issues, and develop new features.
• To comply with legal obligations.

4. Sharing of information

We do not sell your personal information. We share data only with service providers that help us operate the portal (hosting, analytics, AI inference) under contractual confidentiality and security obligations, and as required by law.

5. Data retention

We retain personal information for as long as needed to provide the service and meet our legal obligations. You may request deletion at any time.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to opt out of the sale or sharing of personal information (CCPA). Contact privacy@zinfi.com to exercise these rights.

7. Security

We use industry-standard technical and organizational measures to protect your information. No system is fully secure; please report suspected vulnerabilities to security@zinfi.com.

8. International transfers

Your information may be processed in countries other than your own. We rely on appropriate safeguards such as Standard Contractual Clauses where required.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the portal or by email.

10. Contact

ZINFI Technologies, Inc. — privacy@zinfi.com