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ZINFI UPM GuideSupport Managementfor Channel Partners

Partner Guides/Partner Support Management

What's in Partner Support Management

1

Introduction

Partners and administrators use the Support module to submit, track, and manage support tickets, centralizing all partner help requests for efficient resolution.

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2

View Support Tickets

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3

Add/Edit a Support Ticket

Administrators and partners use this feature to view, add, and edit support tickets, centralizing partner inquiry management and resolution within the Accelerate module.

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4

View a Support Ticket

Administrators and partners use the Partner Support Management module to view and manage support tickets, tracking status, priority, and communications for efficient resolution.

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5

View Survey Feedbacks

Administrators view and manage partner survey feedback to analyze responses, assess program satisfaction, and identify areas for improvement.

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6

View A Survey Feedback

Administrators use this feature to view completed partner surveys and detailed feedback, enabling assessment of partner satisfaction and program improvement.

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